Resume
Current assignments
Business Solution Engineer
Diergaarde Blijdorp
since April 2025
Diergaarde Blijdorp is a nature conservation organisation and zoo, located in Rotterdam. As Business Solution Engineer, my main focus is to improve the efficiency of workflows and business processes through standardisation, optimisation and automation. Aside from this, I am responsible for the external IT contractors and IT components in projects, making sure they align with the goals, strategy and methodology of Diergaarde Blijdorp.
Through my efforts, Diergaarde Blijdorp was able to reduce costs, as well as time spent on administrative tasks. The introduced concepts and newly defined standards provide clarity and a strong baseline for further improvements.
Tools
Examples of delivered work
System Administrator
Peters Keukeninterieurs
since September 2023
Peters Keukeninterieurs is a kitchen systems store run by my family. As my childhood home was located above the store, I grew up in the family business and feel proud that I can contribute to it with my IT skillset.
My tasks consist of handling all system administration related topics, such as support and maintenance, but also advising on and implementation of new hardware, applications or other systems. Over the years, I have implemented a responsive website, rebuild the server environment from scratch, optimised the existing network configuration and implemented a security camera system.
Tools
Previous assignments
IT Solution Manager
JCDecaux Nederland
February 2022 - March 2025
JCDecaux Nederland is a Out Of Home advertising company that deploys street furniture as outdoor advertising space.
As IT Solution Manager, I was responsible for improving the efficiency and services of the administrative departments through migrations, optimisations and implementations of custom built applications to support various business processes, as well as system administrator tasks and participating in both Dutch and international projects.
Through my efforts, the IT team was able to shift their focus from reactively resolving issues to developing smart solutions and preventative maintenance, reducing costs and efforts.
Additional roles:
Works council secretary (2024-2025)
Tools
IT Support Officer
Cygnific
August 2020 - January 2022
Cygnific is a subsidiary of Air France-KLM that offers premium customer support, not only for Air France-KLM but also other brands, such as Rituals and G-Star RAW
In my role as IT Support officer, I was responsible for handling first and second line IT support. To help my colleagues reach a higher service level, I optimised the existing documentation by adding troubleshooting guides and standard fixes for recurring issues. Furthermore, I assisted with optimising the device deployment procedure and participated in several project groups and major incident response teams.
Tools
IT Consultant
STRADIS
July 2020 - March 2023
STRADIS was a traineeship company that provided on-the-job training opportunities for talented bachelor graduates in a non-IT field that wanted to pursue a career in IT.
After working freelance in arts and history for a year, I decided to tap more into my analytical and technical skills. Being a quick learner, I was able to acquire the needed skills, knowledge and certifications fast and grow from trainee to consultant in just 2,5 years. After two successful assignments, I got offered and accepted a permanent position in the IT team of my final client.
Volunteer work
Ambassador of Freedom
Erfgoed Gelderland
2020
Non-profit heritage organization that supports and connects historical institutions and museums across Gelderland.
Volunteered as Ambassador of Freedom for the Gelderland Herdenkt project, representing the organisation at commemorative events for the 75th anniversary of the liberation of the Netherlands through engaging diverse audiences with stories of World War II and the liberation.
Visitor Services Volunteer
Huis van de Nijmeegse Geschiedenis
2018 - 2019
Cultural heritage centre located in Nijmegen, in the historic Mariënburgkapel in the heart of the city. It serves as a place where the past of Nijmegen and its surroundings is collected, presented, and shared with the public.
Welcomed and assisted visitors by providing information, answering questions, and supporting exhibitions and events. Contributed to public education and engagement with local history through visitor services, guided tours and communications support.